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A vibrant IT Support company in Cape Town is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstrated experience as a 2nd Line Systems Engineer, emphasizing expertise in Microsoft Server technologies and networking.
Additionally, familiarity with virtualization technologies, preferably Hyper-V or VMware, is preferred. Possession of CompTIA A+ or an equivalent, as well as CompTIA N+ or an equivalent qualification, is required.Demonstrate strong proficiency in Microsoft Server technologies, including installation, configuration, and maintenance.Experience with virtualization technologies, preferably in environments such as Hyper-V or VMware.Provide second-line support for complex technical issues, serving as the escalation point for the 1st line support technicians. Respond to after-hours escalations on a rotational basis to ensure timely resolution of critical issues.Lead and guide a small team of 1st line support technicians, providing mentorship and technical expertise. Collaborate with other teams and departments to ensure seamless communication and resolution of technical challenges.Utilize strong troubleshooting skills to provide remote support to clients.Client Interaction:Effectively communicate technical solutions to non-technical clients.Proven experience as a 2nd Line Systems Engineer with a focus on Microsoft Server technologies and networking.Tech non-negotiables:
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