The outage of 911 systems in several states Wednesday evening was caused by the installation of a light pole, according to Lumen, a company that supports some of those systems.
Andy Rose, Melissa Alonso, Dalia Faheid, Dakin Andone and Sean LyngaasA large-scale outage impacted residents' ability to call the 911 emergency number in at least six cities in four different states
"We apologize for the inconvenience and appreciate our customers' patience and understanding," Molzen said. While the department initially said it had no timeline for restoring service, the interruption had been resolved within about two hours. Officials in Sioux Falls and Rapid City also reported the resumption of 911 services on their respective Facebook pages. The Rapid City Police Department urged residents to "only utilize 911 services only if an emergency situation exists." The City of Sioux Falls said residents could again call or text 911 in case of emergencies.
South Dakota And Nebraska Caused By Installation Of Light Pole Service Provide Lumen Says
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