ONE of the most overlooked potential in an organization are the lessons learned by their departments in using common tools and processes within the organization.
To capitalize on this, most organizations share best practices to improve the performance of one unit of the organization by learning from the processes and experiences of other departments. When organizations document best practices and make them readily available to all, it increases employees’ overall productivity and efficiency.
However, not all people will share their best practices if they are stacked rank against their colleagues. They would hoard information because their best practices give them an added advantage which they would lose if they shared them. This is the same case as when a department in an organization is the process owner, so they would keep their best practices a secret lest they be replaced by better employees.
Having a knowledge base also enhances creativity and provides multiple perspectives on an issue. It then increases collaboration from different departments and reduces the silo mentality which is common in most organizations. Making a process or tool available to the scrutiny of the entire organization makes it easier for subject matter experts from different fields to contribute their wisdom and experience.
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