Jean Larner says she has resorted to going to the sorting office to pick up her post.
Royal Mail has recently been fined £10.5m by the regulator Ofcom for failing to meet delivery targets
Jean Larner, from Accrington, said she had been waiting for a letter about an urgent hospital appointment for over two weeks.Royal Mail has been contacted for comment. "I've been checking online and other people haven't had post since the 1 November, so I'm not on my own by any stretch of the imagination."
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