Good listening presents challenges, but it's a valuable and learnable skill that has mutual benefits for both the speaker and the listener.
Good listening skills can be more valuable, effective, and productive than good communication skills.“Listening is not the act of hearing the words spoken; it is the art of understanding the meaning behind those words.”Speaking is a critical life skill that we’re taught from birth.
But what about the skill of listening? Where and when is that taught? The unfortunate answer is that listening, although arguably even more critical to effective and productive interpersonal, organizational, political, and global communication, is rarely taught.
At the same time, it's important to pack your patience and curb bad habits during these stages. For instance, most of us have been taught throughout our lives to hear and then immediately respond to what we heard. Therefore, it's common for listeners to begin preparing a response to what they’re hearingthey’re hearing it, which means they’re not fully listening to what is being said or giving safe space to the person saying it.
Understanding what emotional intelligence looks like and the steps needed to improve it could light a path to a more emotionally adept world.
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