Shahar Chen, CEO and Co-founder of Aquant, a company focused on delivering generative AI solutions to transform the service industry. Read Shahar Chen's full executive profile here.
Technological innovation is the cornerstone of competitiveness, and AI currently stands out as the leading force across all sectors. Top CEOs across the globe have recognized this potential and are urging their teams to integrate AI into their operations.
Yet, the journey towards embracing AI is fraught with challenges, the most daunting of which is user adoption. The technology's success hinges not just on its implementation but on its acceptance and integration into daily workflows. Many employees are accustomed to traditional methods of working, and convincing them to alter these habits for AI can prove to be a Herculean task.
To navigate these waters, we propose a three-step process that can help enhance the likelihood of a successful AI rollout.The first step involves pinpointing individuals within the organization who will spearhead the adoption of AI. These champions will take the lead in piloting the technology, training their colleagues and promoting its benefits.
Such vendors should offer comprehensive training programs focusing on crafting effective prompts, interpreting responses and best practices for engaging with the platform. They should also monitor user interactions and feedback closely, particularly in the early stages, to fine-tune their approach based on real-world usage.When moving forward with a vendor partnership, schedule regular check-ins with the vendor to review progress, challenges and feedback from users.
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