AFR Young Rich List 2023: How Airwallex survived its close call with Silicon Valley Bank and why CEO Jack Zhang sees going public as optional

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AFR Young Rich List 2023: How Airwallex survived its close call with Silicon Valley Bank and why CEO Jack Zhang sees going public as optional
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It’s under fire over 15-hour days and concerns about its Beijing connections, but the payments company is on a roll.

It’s 5.30am in Singapore on March 10, 2023. Jack Zhang gets up in his hotel room, looks at his phone and realises something is wrong. As the founder of Airwallex, a financial technology scale-up with 1500 staff in 20 offices around the world, Zhang is accustomed to a busy WhatsApp inbox. But he has dozens of missed calls and unread messages. From a quick glance, they seem to all be

Zhang scrambles to get the sign-offs he needs to move that much money; the $US345 million is about two-thirds of the cash on Airwallex’s balance sheet. But he can’t wake the final approver he needs, Lucy Liu. She is the fourth founder of Airwallex, who came on board after she met Zhang at a Melbourne dinner party.

While he refuses to respond to the criticism, in talking to Zhang you are in no doubt of his ambition. Airwallex’s origin story, told often by Zhang, is that it all began with coffee cups; Li was running a Melbourne cafe that Zhang had invested in, and they noticed foreign exchange charges on a $15,000 remittance to their Chinese supplier of coffee cups had been nearly $800. According to the company’s website, they “believed something better must be possible.

“Unlike the banks, we don’t lend out any of the money in our Australian customers’ accounts – ANZ safeguards it on trust for us – but they want us to hold an extra 5 per cent of our own capital as a buffer anyway,” Zhang says, shaking his head. “We’re trying to promote competition, but a lot of the regulation in Australia is very in favour of traditional banks.” In the US, Airwallex had to apply for a separate money transmitter licence for every state.

Zhang: “We’re basically venture capital independent – we’d only go back to them to give our employees liquidity on their shares – so going public is kind of optional for us.”It’s become part of Australian start-up folklore that within 18 months of starting Airwallex with $1 million of Liu’s money, it had raised millions more and entered commercial relationships with two of finance’s biggest names.

Of course, the payments sector is tightly regulated for good reason. The downside of the rise of these disruptors at the expense of regulated banks, according to Schlagwein, is the reduced oversight they allow domestic authorities. “All sorts of small businesses are now born global and have really complex financial services needs,” says Paul Bassat. “And Airwallex is catering for that.”Still, there are other reasons why Beijing would be interested in Airwallex, given it offers a way to pay in yuan outside of China.

But the criticism is not out of the blue. “Great intensity and pressure will cause decline in , but it’s what required to survive,” Zhang wrote in a post on Twitter last year in response tothat it was hard to expect employees to do the 15-hour days that he and his co-founders were then routinely doing – until they also had shares.

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