AI bills can blow out by 1000 percent: Gartner

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AI bills can blow out by 1000 percent: Gartner
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Preventing that is doable, but managing what happens when AI upsets people is hard

Organizations adopting AI need to learn how to manage the emotional and monetary costs the tech creates, while also worrying about capturing productivity benefits, according to analyst firm Gartner.

"The reaction was probably shock, then confusion about what you were charged for," she suggested. The same is likely to happen for AI bills, she warned, noting that"500 to 1000 percent errors of AI cost estimates are possible." The cost of queries or AI workloads can also change depending on how orgs structure their AI's access to data. Allowing AI to work on unstructured data may find more info and produce better results, but is an expensive approach. Centralizing data and having it tended by IT departments has its own challenges.

The two analysts also pointed out that the productivity benefits of AI do not apply equally, by using the example of two lawyers: a new hire and someone with years of experience. The more experienced worker, the analysts suggested, may later come to resent AI if it means a new hire quickly attains the same level as the veteran.

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