The revised policy, which will go into effect on June 6, overrides individual hosts’ own cancellation policies.
Under its updated cancellation policy, Airbnb says, guests can cancel reservations and receive refunds in cases of “foreseeable weather events,” such as hurricanes, that would result in another covered event occurring, such as large-scale utility outages. Leading vacation rental company Airbnb is updating its Extenuating Circumstances Policy, including renaming it the Major Disruptive Events Policy “to better reflect its purpose.
This updated policy also applies to mid-trip cancellations, making it so that travelers can receive refunds for the unused portion of their stays in the event of a covered cancellation. “The changes to this policy, including its new name, were made to create clarity for our guests and Hosts, and ensure it’s meeting the diverse needs of our global community,” Juniper Downs, Airbnb’s Head of Community Policy, said in a statement. “Our aim was to clearly explain when the policy applies to a reservation, and to deliver fair and consistent outcomes for our users. These updates also bring the policy in line with industry standards.
Last year, to crack down on fraudulent listings, the company introduced a “verified” status and badge for its rentals in an effort to reassure customers that the specified property does actually exists at the address indicated and that the host is reliable.
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