Airline 'in talks' with Kyndryl after failed network card grounds flights
Aer Lingus says it is in talks with its IT services supplier, former IBM arm Kyndryl, after the disastrous combo of a sliced fiber optic cable and a faulty network card on the backup line caused an IT systems outage that forced the airline to cancel more than 50 flights.disrupted plans for tens of thousands of travelers between Dublin airport and other European destinations.
After hours in the dark, the airline decided to axe 51 flights, with 21,000 customers on delayed flights, and 11,000 on cancelled flights. It had received 7,500 applications for compensation with any one application containing one or more passengers. While the airline didn't give a figure for the compensation, it is understood to be in the millions of euros.
It is not known where the fiber optic cable was located, but the CEO told the committee the cut to the line had occurred during rail tunnel work before a separate unconnected hardware error happened on the backup line.
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