Anyone in the US who says 'Alexa, thank my driver' will see the person behind their last package notified of their appreciation, and the first one million will also be tipped $5 at no cost to the customer.
Amazon is inviting customers to use Alexa to"thank my driver" for deliveries during the busy holiday period, just as the company is sued for allegedly withholding tips.has invited its American customers to use their voice assistant to show their gratitude.
Anyone who says"Alexa, thank my driver" will see the person behind their last package notified of their appreciation, and the first one million will also be tipped $5 at no cost to the customer. The gesture for the company's"everyday heroes" was announced on the same day that the tech giant was sued by Washington DC for allegedly withholding tips from drivers.
The state's attorney general, Karl Racine, said the firm"tricked consumers into thinking they were increasing drivers' compensation when Amazon was actually diverting tips to reduce its own labor costs and increase profits". America's Federal Trade Commission alleged last year that Amazon, which is headquartered in Seattle, kept drivers' tips over a two to two-and-a-half-year period.An Amazon spokesperson said the lawsuit is"without merit" as it"involves a practice we changed three years ago".
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