The airline kicked eight Black men off a flight after a complaint over body odor, plaintiffs alleged. CEO Robert Isom called the incident “unacceptable.”
American Airlines will take new measures — including new training for staff, creating an advisory group and evaluating policies over removing people from flights — after Black passengersChief executive Robert Isom wrote in a note to employees on Tuesday that the incident was “unacceptable.” Employees involved were being held accountable, according to the airline, with some removed from service.
in 2017 warning that Black passengers could encounter “disrespectful, discriminatory or unsafe conditions” when flying on the airline.
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