There’s one major challenge that makes Ganesh Jayaram, chief digital and information officer at American Airlines sleep with one eye open at night:...
Among the many problems that an airline’s IT team combats, they’re learning from those challenges to develop stronger products for consumers.
So, a couple of things. One is you look for people who have gone through high levels of complexity in their daily work, to build it in their muscles to recover quickly. Some of those you can plan for.You know a weather event is going to happen, you know an ice storm is going to hit. How do I plan for it? And for us, first and foremost, safety is job No. 1 and second, we want to make sure that we plan to recover pretty quickly. That is part one.
Employees work at American Airlines command center, where the airline directs its ground traffic and manages operations, Tuesday, May 9, 2023 at DFW Airport.When you think about resiliency, there are two buckets to resiliency. One is just that we cannot go down because of changes that we drove in. The second thing is we cannot go down because somebody hacked into our systems.
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