Amid rise of AI, BPOs need Filipinos' empathy —IBPAP

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Amid rise of AI, BPOs need Filipinos' empathy —IBPAP
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While artificial intelligence (AIs) in he workplace is on the rise, an association for the information technology and business process management industry said Filipinos will still be needed for jobs in the sector because of their skills.

While artificial intelligence in he workplace is on the rise, an association for the information technology and business process management industry said Filipinos will still be needed for jobs in the sector because of their skills.

He added that a number of BPO firms have been using AI but only for simple and common client questions. Marcos urged the government to put in place measures to ensure Filipinos would never be out of work.

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