Apple and O2 confirm iPhone XR not working as it should on O2's network
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Apple and O2 have confirmed that one of the most popular iPhones is not working as it should on O2's network.Many customers have been unable to make and receive calls or send and receive texts. They have also struggled to get a reliable 4G internet connection, making apps such as Facebook and Instagram redundant unless there is wi-fi."We're working closely with our partners to resolve an intermittent issue affecting some of our customers using iPhone XR," an O2 spokeswoman told the BBC.O2 declined to say exactly how many users were affected by the issue.Apple said the issue will be resolved in a new software release.
"We are aware of an issue causing intermittent network connectivity effecting some O2 customers, and we will have a fix in an upcoming software release," the company said."I've had virtually no signal at all since," he said.Mr Buckley said he had resorted to buying a second-hand iPhone 7 for £180 as his son had special needs and he needed to be contactable in case of an emergency at school.
He said O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software.Mr Buckley added O2 had offered him a month's free line rental as compensation.
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