Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications.
to reveal which carriers and smartphone manufacturers ranked the highest in consumer satisfaction between April 2023 and March 2024. 12,414 customers were interviewed for the study. The results are mostly predictable with a few surprises thrown in.
Customer satisfaction with wireless services grew overall by 3 percent to an ASCI score of 76 with mobile virtual network operators slightly outpacing mobile network operators.networks expanding and affordable 5G phones becoming available, consumers want services that not only provide excellent service but also the most bang for their buck.
Customer experience improved in every way with value MVNOs, including remarkable improvements in call quality, call reliability, network coverage, and data speed. The better network capabilities coupled with low prices are proving to be a hit amongst customers burned by inflation.Spectrum Mobile led the category with a score of 79, followed by Xfinity Mobile , and Cricket Wireless .
While customers praised full-service MVNOs for improving their overall quality and value, they didn't perform well across the board, with ratings for customer experience declining.Customer satisfaction with cellphones grew 3 percent to 81, with Samsung and Apple tying for the top sport with scores of 82. Motorola and Google were both at the second spot at 77.
Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology.
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