An attorney is suing Microsoft for $1.75 million, claiming an IT blunder by the Windows giant cut him off from his paid work email, and therefore from communications with judges and clients Full story:
A New Jersey attorney is suing Microsoft for $1.75 million, claiming it didn't fix a verification issue that has cut him off from his paid work email, and therefore from communications with judges and clients, crippling his ability to deal with his caseload and leaving him at risk of making ethical violations.[PDF] – first filed in New York state but later moved to the Southern District of New York – David M Schlachter asks for $750,000 in damages and $1 million in punitive damages.
The problem started, according to the attorney's complaint, when he tried to log in on May 10, and the system asked him for his"2 step verification."" loop and provides a screenshot in the complaint. According to the complaint, he has a customer service line but no ability to email tech support. He alleges he waited on hold for three hours before receiving help from a customer support specialist."After 30 minutes of talking to the specialist and answering questions the CS person told him that this was a 'business account' and he would have to contact the business technical service team.
He goes on to claim that that same evening, he texted customer support and received the business technical support line, receiving a case number on May 12. Schlachter claims that after this point, he was unable to reach anyone on the customer support line for four days."He would wait on hold for 3 to 5 hours at a time and the line would then go dead." On May 15, he alleges he was given another case number and promised a call back"at 12 noon" but"no one called him.
United Kingdom Latest News, United Kingdom Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Phil Spencer says Microsoft bought Bethesda to prevent Starfield being PlayStation-exclusive'When we acquired ZeniMax one of the impetus for that is that Sony had done a deal for Deathloop and Ghostwire [Tokyo]... to pay Bethesda to not ship those games on Xbox'.
Read more »
Microsoft snapped up Bethesda to prevent Starfield from skipping XboxMicrosoft's Bethesda acquisition was seemingly prompted by hearing that Starfield could be skipping Xbox consoles entirely.
Read more »
Perfect Dark is reportedly 2-3 years away and could be released episodically | VGCXbox’s Perfect Dark reboot is reportedly still “in the earliest stages” of development. It’s likely 2-3 years away from release and could arrive episodically, it’s been claimed
Read more »
BET Awards Return to Celebrate 50 Years of Hip-HopThe show will take place at Microsoft Theater in Los Angeles and feature a tribute to hip-hop's most significant moments.
Read more »
Sony uses revenue from Xbox games for exclusivity deals, says Phil SpencerXbox boss Phil Spencer took the stand during Microsoft's battle with the FTC, claiming that Sony uses revenue from Xbox games on PlayStation to sign exclusivity deals.
Read more »
Head of Microsoft Flight Simulator says 'we're not a game [...] what we're doing is accurate aviation activities'Rich is a games journalist with 15 years' experience, beginning his career on Edge magazine before working for a wide range of outlets, including Ars Technica, Eurogamer, GamesRadar+, Gamespot, the Guardian, IGN, the New Statesman, Polygon, and Vice. He was the editor of Kotaku UK, the UK arm of Kotaku, for three years before joining PC Gamer. He is the author of a Brief History of Video Games, a full history of the medium, which the Midwest Book Review described as '[a] must-read for serious minded game historians and curious video game connoisseurs alike.'
Read more »