A new approach to helping people experiencing homelessness and potentially keeping them out of trouble is underway in downtown Austin.Urban Alchemy has partnere
Austin's new HEART program offers a compassionate alternative to police for the homeless, June 6, 2024
“I was downtown sleeping in front of a 7-Eleven, and they picked me up from 7-Eleven and brought me here,” Webb said. “Instead of the police going to a call for a PEH and possibly arresting that PEH, it’s better for us to go out to de-escalate that situation and meet that guest where they’re at and provide a service, whatever service that may be needed,” said Urban Alchemy director of operations Kevin Lee. is the team’s dispatch center. It’s where APD, storefront owners, and the Downtown Austin Alliance can call in to report an issue they’re experiencing with the homeless.
The team of two goes out, engages with the person, and takes them to ARCH or The Oasis, a spot where community members and those experiencing homelessness can go to get the help and resources they need.“At first, I didn’t see the importance of it, but now I see we’re making a difference before the police go out,” said HEART Austin dispatch operator Darlene Gross.
Homelessness Urban Alchemy Police Downtown Austin Alliance ARCH The Oasis Help
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