Australia's Department of the Treasury conducted a 14-week trial of Microsoft 365 Copilot, finding that it can deliver a return on investment. However, staff who used the AI assistant expressed less confidence in its ability to help them at work. The report highlights that Copilot was less useful than expected, applicable to fewer workloads, and usage was lower than anticipated. Despite these findings, Copilot showed potential for aiding accessibility and inclusion for neurodivergent and part-time staff. The Treasury recommends careful staff selection, training on AI use and risks, and ongoing monitoring of AI's impact in the workplace.
Australia’s Department of the Treasury has found that Microsoft ’s Copilot can easily deliver return on investment, but staff exposed to the AI assistant came away from the experience less confident it will help them at work.
Expected and actual proportion of workload participants felt Copilot could/did support: - Click to enlargeParticipant ratings of Copilot’s impact on work quality - Click to enlarge The tasks participants felt Copilot handled best were “finding and summarising information, generating meeting minutes, knowledge management and drafting content”. The report describes those as “basic administrative tasks”.
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