A Freedom of Information Request showed that average wait times for the service rose from round 12 minutes in 2023 to 21 minutes in 2024.
This marks a 67 per cent increase in a year.
January was the worst month of 2024 for wait times overall. Nearly 12,000 calls ended before being answered and there was an average wait time of 21 minutes and 10 seconds. “Chronic mismanagement from successive SNP health secretaries means average waiting times for those desperate for help have now hit over 20 minutes.
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