Pilots are due to strike on Monday and Tuesday, but why and what will the impact be?
BA says its pilots already receive"world-class" salaries, that pay offer is"fair and generous", and that it if it is good enough for BA cabin crew, ground staff and engineers, whose unions, Unite and the GMB, have both accepted it, it should be good enough for pilots too.BA says once the 11.5% pay deal has fully taken effect in three years time, the average BA captain would be taking home over £200,000 a year, allowances included.
And at the other end of the spectrum the union says junior pilots starting out are paid a base salary of only around £26,000, although they receive several thousand pounds a year on top of that in allowances such as"flying pay" . Unfortunately, due to"human error" BA mistakenly sent emails to some customers whose flights weren't actually affected, throwingSince then BA has marshalled its resources to respond to a barrage of complaints and to keep as many passengers as possible on track to their destinations.The airline said on Friday that the"vast majority" of affected customers had either reorganised their trips, had a refund or rebooked on alternative dates or with other airlines.
The cost of separate hotel or accommodation bookings that cannot be used may need to be claimed from travel insurance.British Airways was inundated with tens of thousands of calls from angry customers when it sent out emails in August informing customers of cancellations.
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