Britons get 'bad deal' from broadband giants
Many Britons were frustrated by the service they received from their ISP, found Which?
Customers complained about slow speeds, poor value for money, connection dropouts and general service problems.The UK's four big providers, BT, Sky, TalkTalk and Virgin, supply 90% of the UK's net-using homes with broadband. TalkTalk said it had now introduced online tools to help customers resolve queries and questions more quickly.BT, meanwhile, pointed out it had received fewer complaints about its broadband, home phone and mobile services than in the 2018 survey.Sky declined to comment on the survey results.By comparison Vodafone and Virgin had 58%, BT 51% and Sky and TalkTalk 50%.
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