Transportation Secretary Pete Buttigieg unveiled the airline regulations on Wednesday.
“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” Buttigieg said Wednesday in a statement. “Today’s announcements will require airlines to both provide passengers better information about costs before ticket purchase, and promptly provide cash refunds to passengers when they are owed — not only saving passengers time and money, but also preventing headaches.
“When offering an advance seat assignment for a fee, airlines and ticket agents must let consumers know that purchasing a seat is not necessary to travel, so consumers can avoid paying unwanted seat selection fees,” DOT wrote in a fact sheet.The automatic refunds rule will be implemented over the next six months to a year, while the latter fees rule over the next six months to two years.
The rules, unlikely to be welcomed by the airlines, may be challenged in court. But during a separate press conference at Ronald Reagan Washington National Airport, Buttigieg said he and the administration are “confident in the sound legal basis.” Airlines for America, a trade association and lobbying group that represents major North American airlines, said its member airlines already offered transparent pricing and choices to consumers and would continue to do so.
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