Black and Asian families have told a review into maternity care at Nottingham hospitals they have a “deepened mistrust” of the service
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The letter was sent after Ms Ockenden met the trust to raise concerns about the “deteriorating relationship” with the trust reported to her by patients. Ms Ockenden wrote that the review’s work is taking place against a “very difficult background” because some families are deterred from contacting it due to a distrust of NUH.
Women have also reported that in the Urdu clinics, it is common for a different midwife to appear each time with “women having to repeat their accounts and concerns weekly”. “The woman was unable to communicate with staff caring for her in labour as they spoke only English. The only solution was for the woman to phone her mother in Pakistan who then got hold of a relative who was not in Nottingham who begged her to agree to a caesarean section.
“We will continue in our efforts to ensure all women and family voices are heard but you will appreciate our work is taking place against a very difficult background.”Michelle Rhodes, Chief Nurse, said during the meeting: “Donna Ockenden came to us with a whole host of examples that we knew were happening but we haven’t got right.
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