The planemaker’s C-suite has repeatedly put profits over safety—putting lives at risk and destroying a once-legendary company’s reputation. Something needs to change.
at General Electric before taking over at Boeing, delivered a gem of management-speak in trying to explain why the company’sUnder Calhoun, Boeing, in just four years, has lost all trace of its legendary reputation for pioneering the jet age and keeping a relentless focus on safety.
In 2019 John Barnett, a quality control manager at a plant at North Charleston, South Carolina, turning out the 787 Dreamliner, went public with his concerns: “As a quality manager you’re the last line of defense before a defect makes it out to the flying public. And I haven’t seen a plane out of Charleston yet that I’d put my name on saying it’s safe and airworthy.
The 787 was a radical departure in the way jets were built, replacing the metal airframe with composites making it both lighter and stronger. It was also the first design that Boeing subjected to the scrutiny of passenger focus groups and airline crews, resulting in a cabin that in its climate and ergonomics has won passenger approval and loyalty.
This inevitably affected the mindset of a new generation of top managers who were committed to the idea that Boeing should make money as readily as it made airplanes. If the Dreamliner made airlines and passengers happy but not money, where could they turn to for a milk cow?
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