The local government ombudsman has undertaken two inquiries into the matter
An apology letter from Bolton Council about faults in the care of a man who later died was delivered late and referred to him by the wrong name, an ombudsman has found. A recently published report refers to the man in question as Mr Z and Ms Y as his partner.
Mr Z later died. The ombudsman found ‘fault causing injustice’ to Ms Y and ordered the council to send a written apology and make a payment of £250 to her to acknowledge the distress and uncertainty caused to her by the care provider’s failure to follow its procedure. The ombudsman said: “The council delayed in providing evidence of its compliance with the agreed actions despite our frequent contact chasing evidence to show the remedy was satisfied. This is fault.
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