BPI clients were bracing for the postholiday “bill shock” when they were jolted by another surprise on Wednesday morning after discovering thousands of pesos deducted from their accounts amid a wave of mysterious debit charges. | miguelrcamusINQ /PDI
“Some ATM, CAM deposits, POS and e-commerce debit transactions from December 30 to 31, 2022 were posted twice. We are already working to reverse the duplicate transactions. Rest assured that your account is safe and secure,” said BPI, which is owned by conglomerate Ayala Corp.
“I saw two Jan. 3 transactions when I didn’t even go out of the house nor made any online purchases, and two debit memos. I noticed that four of those reflected the same amount as what I withdrew last Dec. 31,” she said. “The bank already identified the root cause of the operational error and committed to reverse the erroneous transactions and restore mobile and internet banking services the soonest possible,” the BSP said.
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