Several business-process outsourcing (BPOs) are planning to expand their operations outside Metro Manila and accelerate the establishment of their operations in the provinces.
Several business-process outsourcing are planning to expand their operations outside Metro Manila and accelerate the establishment of their operations in the provinces.
Tricia Pacete, market analyst, offices-landlord, Colliers Philippines, said this is a “win-win” situation for BPO employees and employers. “This development has encouraged many BPOs to expand their office footprint outside Metro Manila, and fast track the setup of operations in the provinces, long been seen as an untapped resource for BPO players talent wise.
She said Cebu remains the top provincial destination favored by BPOs, recording approximately 34,000 square meters of office transactions, followed by Davao , and Pampanga . When asked of their motivations for choosing provincial locations, most of these BPO companies cited expansions and/or relocation.
Currently, the top 5 IT-BPM employers in the country include Concentrix, Accenture, Teleperformance, Alorica, and the Sitel Group. Out of the 19 BPO players listed, Concentrix showed the biggest employer headcount hiring an additional 10,000 employees in the third quarter of the year.
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