'When we got there, there was a police officer sat in the passenger seat of Simon's car, looking through the glovebox. My son, straight away, said 'my dad's dead.'
A dad who dialled 999 pleading for help after he fell "breathless" at home tragically died after NHS bosses cancelled his ambulance, an inquest heard.
On May 31, Simon rang 111, with area coroner Chris Morris saying he 'reported dizziness, lethargy and sweating'. He was given 'self-care advice' and told to ring his GP or 111 if symptoms persisted. 'Safety-netting' took place and he was told about 'red flag' symptoms, the coroner added. Following a review by the North West Ambulance Service, Simon was referred to the Greater Manchester Clinical Assessment Service , provided by the Greater Manchester Urgent Primary Care Alliance . Simon was spoken to by a doctor, who referred him to a local out-of-hours service, 'cancelling the ambulance response', the coroner's report states.
Elaine said: "When we got there, there was a police officer sat in the passenger seat of Simon's car, looking through the glovebox. My son, straight away, said 'my dad's dead'. I said 'no he's not, why are you saying that to me?'. He said 'there's no ambulance'. He had noticed there was just a doctor's car and police outside the flat, but no paramedics. My son now has to live his life with his dad not being around.
Mr Morris also raised concerns about NHS Pathways, the national triage system used by call handlers, including the wording of some of the script used by call handlers.
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