Mike and Sarah Cole experienced a sudden loss of hot water on a cold December evening. Instead of calling a local engineer, they utilized their British Gas HomeCare plan, which provided them with prompt and efficient service. A British Gas engineer arrived quickly, diagnosed the issue (a burnt-out circuit board), and performed the necessary repairs within an hour. The engineer also advised them on their aging boiler and provided recommendations for a replacement.
A freezing mid-December day is not the time you want to discover you have no hot water, but that’s exactly what happened to Mike and Sarah Cole.
Mike was just about to call out a local engineer when Sarah, 54, reminded him that they were signed up to British Gas HomeCare. Find out more at Boiler and Heating Cover - Boiler Insurance - British Gas with 20% off until 4th February.* “I phoned British Gas at 9am the following day and used the automated service to book a half-day slot for an engineer to come out,” says Mike. “By 10.30am an engineer was already with us.”
Mike and Sarah were impressed not only by the speedy service they got from British Gas, but also the fact that it didn’t cost them a penny extra because the engineer call out and replacement parts were all covered under their HomeCare plan.
Customer Service BRITISHGAS HOMECARE BOILER REPAIR CUSTOMER SERVICE ENERGY EFFICIENCY
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