Operating profits of £3.3bn were recorded at the company, up from £948m in 2021, and surpassing the firm's previous highest ever yearly profit of £2.7bn, posted in 2012
Centrica's annual report attempted to address the issue, by saying protecting vulnerable customers is a priority.
"Therefore, we were extremely disappointed by the allegations surrounding one of our third-party contractors and their approach to pre-payment customers. We immediately took action to address this and are completing a thorough independent investigation," the company said in the results.
"It's obscene that energy companies continue to make massive profits," Tom Marsland, the policy manager at the charity, said.
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