British Gas will temporarily stop using powerful court warrants to ‘break into’ people’s houses to install prepayment meters.
found debt collectors working for the gas provider revelled in ‘force-fitting’ pay-as-you-go meters in vulnerable people’s homes.
Among those made to switch included a woman in her 50s living with ‘severe mental health bipolar and a mother whose ‘daughter is disabled and has a hoist and electric wheelchair’, the newspaper alleged.means households pay for their gas or electricity usage before they use itEnergy giants can obtain court warrants which give them the legal right to enter people’s homes and fit the meters if customers have not paid their bills.
‘This happened when people were acting on behalf of British Gas. There is nothing that can be said to excuse it.’ Ofgem said it will review the checks and balances that energy providers have around making customers switch to prepayment meters. The claims come amid a cost-of-living crisis, stubborn inflation sending fuel costs soaring and a winter that saw an arctic blast of air hit Britain.
A disproportionate number will be from low-income households , with 3,600,000 living with a disability.
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