A family-of-seven who had to live in a one-bedroom flat for more than a year have been awarded £6,000 after the local council was found to have not done enough to help them.
The Ombudsman said in this case Bromley Council should evidence how it will ensure all relevant staff are aware of their responsibilities in relation to assessing homeless applicants
Bromley Council accepted it had a duty to find the family a home after they received an eviction notice in 2019. But the Local Government and Social Care Ombudsman found the council did not do enough to establish that the family was living in overcrowded circumstances and required interim accommodation."Had it done this it is likely it would have found the family homeless, eligible and in priority need. Instead it took 13 months too long to do this," the ombudsman said.
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