The delay follows long-running concerns about vulnerable customers who rely on landline-based personal alarms.
BT has significantly delayed its timetable to force all customers on to the new digital network following long-running concerns about vulnerable customers who rely on landline-based personal alarms.
In December, telecoms firms including Virgin Media O2 and BT agreed to pause forcing customers on to the new digital phone network following a number of “serious incidents” involving the failure of personal telecare alarms. It said BT Consumer customers – except landline-only customers, those who use telecare or who have additional needs – would be contacted and offered the chance to switch to a digital landline provided over full fibre broadband, where available.
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