The plan aims to overcome barriers faced by BSL users in accessing treatment.
A deaf patient who pulled a cancerous tumour out of his own mouth has highlighted communication barriers.
He said: “Most doctors never like face-to-face with a patient but for me it can’t be a video for me as I don’t understand them and they don’t understand me. Communication breaks down. I need to be in a room for a three-way conversation with me, a doctor and an interpreter.“I felt there was something not right and it had to be by video as I had no choice. I needed to get antibiotics as it was an infection. Two weeks later I saw the nurse and it was still an infection.
“If you did not have this interpreter service in the NHS service, I would really have struggled and mental health could go through the roof.John’s account underscores the importance of the health board’s Sign Language Plan in addressing these needs and helping them identify and overcome barriers faced by BSL users.
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