People calling GP surgeries at busy times may be put through to 111 to help ease the pressure on practices. ‘It will be much cheaper than patients going to A&E or phoning 999 when they don’t need to'.
People calling GP surgeries at busy times could be put through to 111 under new plans floated by NHS bosses.Ambulance Service , which runs the medical helpline across most of the capital, is offering to ease pressure on practices by helping triage patients.
By speeding up the time it takes to get medical advice, it’s hoped the scheme would also cut the number of people calling 999 or going to A&E when they can’t get through to anyone.It currently employs a range of medical workers, including pharmacists, nurses and paramedics, to field calls for 111, which provides help for urgent but non-life threatening situations.
The trial scheme would use 111 health advisers, who are trained to provide basic health advice and assessments. They would through the same questions patients would be asked by the receptionist, GP or online questionnaire.They would then ‘navigate the patient to the right place’, according to London Ambulance Service chief Daniel Elkeles.
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