An ombudsman said the provider's response to a dispute lacked maturity and professionalism
A care provider that threatened an "elderly and vulnerable" woman with bailiffs after she complained about her husband's treatment has been criticised by the Local Government and Social Care Ombudsman.
"If this is not paid the debt will be sent to our debt collectors to collect what is legally owed. We are not gangsters…" the message said. Paul Najsarek, the local government and social care ombudsman, said the company's owner "has shown a complete lack of maturity and professionalism"."Instead of investigating their complaint and responding rationally, he instead sent them intimidating, abusive and threatening emails suggesting they were at fault.
In a statement, Pine View Care Homes Ltd defended its actions, saying its "intention was not to cause any distress to the family" but also claiming "there is a debt which needs to be paid"."This is an extremely difficult industry with many closures of care homes happening daily."
United Kingdom Latest News, United Kingdom Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Recurrent prescription of sleep medication among primary care patients with type 2 diabetes: an observational study of real-world registry data - BMC Primary CareBackground Little knowledge exists on the prevalence of recurrent sleep medication prescriptions among primary care patients with type 2 diabetes (T2D). Our aims were to examine the prevalence of recurrent sleep medication prescriptions and to elucidate the most often prescribed sleep medications in a Finnish primary care T2D population. Methods The study examined 4,508 T2D patients who consulted a primary health care center between 2011 and 2019 in Rovaniemi, Finland. All the data were retrieved from patient records, and recurrent sleep medication was defined as two or more prescriptions within the study period. We used the Chi-square and Kruskal–Wallis tests to compare patients who did and did not have recurrent sleep medication prescriptions. Results Altogether 28.1% of the T2D patients had been prescribed recurrent sleep medication. Benzodiazepine-like medication, melatonin, and mirtazapine were most often prescribed (to 56.9%, 44.4%, and 35.8%, respectively). Only 22.0% of the patients with recurrent sleep medication prescriptions had been diagnosed with a sleep disorder. Conclusions Recurrent sleep medication prescriptions are frequent among primary care T2D patients. It seems that sleep disorders are underdiagnosed in relation to this. Primary care clinicians should carefully estimate the need for sleep medication when treating T2D patients’ sleep problems and emphasize the diagnostic patterns of sleep problems.
Read more »
Disabled OAP could be unable to visit wife in care home as lifeline bus axedDisabled pensioner Andy Wilson will be unable to visit his beloved wife of 60 years Marie at Elderslie Care Home if McGill's scrap a lifeline bus service.
Read more »
Warning over urgent and emergency care as nurses’ strike approachesNHS leaders have sounded the alarm over keeping patients safe.
Read more »
'Visibly dirty' care home rated inadequate by inspectorsThere were exposed hot water pipes, electrical wiring and heating equipment which posed a danger to residents
Read more »
Second 'Requires Improvement' rating for Scunthorpe care homeSecond ‘Requires Improvement’ rating for Scunthorpe care home
Read more »