Care staff shortage harms services for thousands, say managers

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Care staff shortage harms services for thousands, say managers
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Many care staff are struggling with an increased workload and want to quit, research suggests.

Care providers are facing acute problems in recruiting and retaining frontline staff for a variety of reasons including burnout from the pandemic and higher pay rates being available elsewhere as the economy picks up.

Between them, those questioned employ more than 21,000 staff who care for more than 15,000 people at home or in care homes. One manager told the researchers it was "heartbreaking, turning down 10 plus packages of care that are needed a day".Another was worried about financial viability, having increased wages to compete for staff, without any increase in funding.NCF chief executive, Vic Rayner, said the findings were "uncomfortable reading and offer evidence of the stark reality".

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