Successful CIOs, CTOs & executives from Forbes Technology Council offer firsthand insights on tech & business.
For design teams, after spending months building a new product, user acceptance testing can be an exciting—and nerve-racking—step in the software development life cycle. Despite UAT ’s importance, design teams often stumble when setting up and managing this process, which can lead to user frustration, insufficient or misleading feedback, costly rework, and delayed releases.
The team should involve real end users in UAT, not just internal quality assurance. Allow ample time in the project plan for thorough testing. Encourage testers to attempt real-world scenarios, not just test scripts. View bugs and feedback as valuable insights to improve the product. Leave time for multiple cycles of testing and bug fixes before the release. -
I think arrogance often gets in the way when teams are designing and leading user acceptance testing. Project managers and developers often spend so much time on a project that they think of it as “theirs” and forget the end user it’s intended for. It is imperative that the need and project objectives be reviewed often, and end users should be involved from kick-off to sign-off. -
One common mistake tech teams make during the UAT process is not involving end users early enough. This can lead to missed requirements and a poor user experience. Instead, teams should engage actual end users from the beginning, gathering feedback throughout development. This ensures the final product meets user needs and reduces the risk of costly changes later on. -
Some fail to see UAT as a validation of business value that goes beyond technical testing. Understanding, listening and identifying the correct user profile for the problem being solved is key to a successful UAT. Acceptance by the wrong user profile can lead to incorrect assumptions and changes in the product, and actual users may not benefit if they don’t fully utilize the solution to address the problem it was designed to solve.
User Acceptance Testing Forbes Technology Council
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