Customers of one of Australia’s biggest banks have been locked out of their finances as a major outage sparks “absolute chaos”. 7NEWS
informed customers on Monday morning it was experiencing issues with its app and Netbank services.
“We are aware some customers are experiencing difficulties accessing some of our services and we are urgently investigating,” the bank said.In an update, Commonwealth Bank asked customers to refrain from joining lengthy customer service call centre queues. Customers are greeted with an error message that states, “current balance unavailable, we’ll show your balance from the last time you logged on” when opening their banking app.More than 3,000 customers have reported issues with accessing their services as of 9am, according to Down Detector.
Several users reported being stuck on hold waiting to pay for groceries or petrol as they were unable to access their accounts.
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