Customers were left stumped last week after receiving a text about how account credits would be applied for certain accounts. The meaning of the text has been deciphered, thanks to a leaked document. The carrier sent messages to some customers that they would no longer get recurring monthly credits as the carrier decided to give them the whole amount at the same time. Here's the full message: We’re changing how we apply account credits for selected offers. On your next bill, you’ll receive one lump-sum credit for the remainder of your offer value instead of a recurring monthly credit. Don’t worry, you’ll keep any credits you may have already received. Since the message was brief and thin on details, many customers who got it were confused as to what the carrier was referring to. The offer began offering to disgruntled customers who were considering leaving the carrier late last year. Customers were either offered a $10 discount for six months or a $25 price cut for two months.
Customers were left stumped last week after receiving a text about how account credits would be applied for certain accounts. The meaning of the text has been deciphered, thanks to a leaked document. The carrier sent messages to some customers that they would no longer get recurring monthly credits as the carrier decided to give them the whole amount at the same time. Here's the full message: We’re changing how we apply account credits for selected offers.
On your next bill, you’ll receive one lump-sum credit for the remainder of your offer value instead of a recurring monthly credit. Don’t worry, you’ll keep any credits you may have already received. Since the message was brief and thin on details, many customers who got it were confused as to what the carrier was referring to. The offer began offering to disgruntled customers who were considering leaving the carrier late last year. Customers were either offered a $10 discount for six months or a $25 price cut for two months
Account Credits Customers Text Carrier Recurring Monthly Credits Offer
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