Listed fiber internet provider Converge ICT Solutions, Inc. said it has expanded its call center operations through its partner Universal Access and Systems Solutions, Inc. (UAS Solutions) in Pampanga to meet heightened demand. READ:
“Every month, we receive over 700,000 inquiries through e-mail, social media, and the hotline,” Converge Chief Customer Experience Officer Albert L. Santos said in an e-mailed statement on Wednesday.
“Since 2020, we have tripled our customer service teams and embarked on a multi-million digital transformation project to refine our processes and make the customer journey as seamless and convenient as possible,” said Dennis Anthony H. Uy,The company aims to expand its presence nationwide and grow its subscriber base.