Converge Assistant Vice President and Head of Global Network Operations Center Jefferson Briones (right) and Executive Vice President and Chief
Converge ICT Solutions Inc., the forerunner in the fixed broadband industry in the Philippines has secured a momentous victory at the esteemed Asian Technology Excellence Awards 2023.
“Malasakit in English means devotion of concern for the people and our customers. It has been the vision of our CEO Dennis Anthony Uy to deliver the most affordable and an ultra-high performing internet access for everyone. In fact the AI technology that we designed is rooted from the word malasakit. It considers multiple network alarms and data to personalize the best customer experience,” said Chief Network Transformation Officer Paulo Martin “Santi” Santos, upon receiving the award.
AI-powered correlation and compression streamline the analysis of trouble events, simplifying the thousands of alarms into manageable insights. Once the source of the alarm is identified, NIAP takes over, generating trouble tickets, automated updates, and advisories with minimal human intervention.
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