Some users of the new NHS contact-tracing app have received notifications saying they'd been near someone with coronavirus, only to discover the alerts were system checks sent by Google and Apple
Both Mr Leaver and Ms Sian described how the default messages"disappeared". Although clicking on it took them to the homepage of the app, there was no sign it had ever been sent.
Users who had received a disappearing notification criticised the lack of guidance available online and from the NHS 111 telephone hotline. "One would have thought when the app was released one of the first things you would have done would be to conduct extensive training with the 111 members of staff, that told them, when you get this message you do this," he said.How testing is going in other European countries
One asked:"Have I been 'traced'?" Another said:"I got a notification that [someone] near me had tested positive... No information of it whatsoever in the app. What's the point?"
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