David Horsman, 65, died after having an injection of dye to test for cancer.
A coroner has concluded the death of a retired engineer after a routine cancer scan at the Royal Bolton Hospital was due to misadventure contributed to by neglect.
The radiographer made three emergency calls to the switchboard after Mr Horsman had suffered an anaphylactic reaction to the contrast dye injected into him before the scan, but the switchboard operator repeatedly misunderstood the correct location - even though it would have been displayed on her screen.
The coroner said: "The levels, tone and effectiveness of these calls were far below what we would accept as a reasonable standard."Following the conclusion of the inquest, Mr Horsman’s widow Jane said: "David went to the hospital for a routine scan and I stayed home because of covid restrictions still in place at Royal Bolton Hospital.
"After David was making a good recovery from the bowel cancer three years earlier, his death was completely unforeseen. To lose him when we were at the start of our retirement has been and continues to be devastating. Negligence specialist Stephen Jones of Leigh Day solicitors, representing Jane Horsman, said: "Listening to the call recordings being played in court and hearing how things went so tragically and unnecessarily wrong was very upsetting.
The inquest had heard Mr Horsman was being routinely scanned after being successfuly treated for bowel cancer and had never previously suffered a reaction to being injected with contrast dye.
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