Energy suppliers failing vulnerable customers, sector's watchdog Ofgem says
This latest review required suppliers to give evidence about how they identified and kept records of customers in a vulnerable situation, and whether they were added to a priority register for help.
To help households with higher bills, the government introduced a cap to limited price rises, meaning a typical home pays £2,500 a year for gas and electricity. However, the cap is on the unit price of energy, so those with higher usage will pay more. "It is hugely concerning to see Ofgem has found that so many energy firms are falling short on the support they provide to their most vulnerable customers," she added.
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