Customers are returning to the convenience of supermarkets after Covid, a refill shop owner says.
But things began to change as Wales came out of lockdown.
He said weight-for-weight many items, such as herbs and spices, were considerably cheaper in zero-waste stores than in the supermarkets. Dr Nicole Koenig-Lewis, a reader in marketing at Cardiff Business School, agreed, saying getting consumers to change their habits was fraught with difficulty. She said currently many types of local, independent, community-based and smaller shops were having a difficult time due to increased energy costs, increased rents and low footfall.Zero-waste store owner Amy Greenfield says she was seeing higher customer numbers but the average basket spend was lower
She said their loose fruit and veg were popular as it allowed customers "a little bit of variety in their fruit bowl without having to buy multiple pre-packed options". She said the pandemic had led to more people working flexibly from home, allowing more of their customers to visit during the week - but they had not retained all the customers they gained in the pandemic.
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