'If the till or safe was ever incorrect, the staff that were in had to make it correct again using their own money' Costa Coffee criticised over 'poor treatment of staff - particularly young workers'
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The BBC spoke to 13 current and former Costa employees at stores in Essex who say they have also been subjected to other deductions for till discrepancies and running costs.It added some staff contracts did have"clauses relating to deductions". "When I was there I was told that it would be your last week's wages to cover training costs but it turned out to be a flat £200," Ms Morton told the BBC."The deductions were really unfair," Ms Morton added."They deducted everyone if they were late, with the money increasing as the time went on up until an hour."
Another person, who was promoted to a managerial role, said she was not paid properly for the role she carried out for six months. He added:"A company that employs thousands of workers across the UK and the branch needs to be held to account."A franchise is a type of licence that allows a third-party partner to have access and rights to a larger business's logo, name and model, so that the partner can sell a product or provide a service under the business's name.
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