An investigation was launched
Nottinghamshire County Council has been ordered to repay a mum for nursery charges she paid for nearly two years ago because it did not properly oversee a nursery’s charging policy. The child should have received 30 hours a week free under the national free early education entitlement scheme, but the mum complained she was given no option but to pay for ‘consumables’, with the nursery not acting clearly or transparently on the matter.
The council did not seek to resolve the matter for the mum, including getting the losses she suffered reimbursed, it found. As a result, the Ombudsman's investigation concluded that the council should pay the mum a combined £200 for the trouble and distress felt. Michael King, Local Government and Social Care Ombudsman, said: "In this case, the council did not do enough to work with the mum and the nursery to resolve the case, and instead simply referred her complaint back to the nursery.
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