A couple from Bolton, England, experienced a nightmare journey home from Malta after their easyJet flight was diverted to London Gatwick due to heavy snowfall at Manchester Airport. The delay and diversion resulted in a grueling 27-hour round trip, with the couple spending an overnight stay in a Gatwick hotel before finally returning to Manchester. They criticized easyJet's customer service, claiming promises of organized transport were unfulfilled.
A couple have told of their 'horrendous' mission to get home from Malta - after snow fell at Manchester Airport.
The airline said it had 'arranged onward transport' for the stranded passengers, telling them: "Please do not try to arrange your own transport at this time." But Mrs Dandy said initially, that promise 'turned out to be false'. She said she doesn't believe they will get back to Manchester until at least 6pm, with another hours back to Bolton meaning a near 27-hour round trip. The Malta to Manchester flight time is just over three hours and 30 minutes.
"We totally get it about the weather. We landed about 1.30am and were told by the pilot that coaches were being put on to take us all to Manchester Airport. This turned out to be false. "He said he would need a break and also needed to charge his car. We went back into the airport but easyJet staff were still trying to get us to make our own way home by a train, that had three changes, or National Express or a taxi, if we could get one.
TRAVEL DISRUPTION SNOW FLIGHT DIVERSION EASYJET CUSTOMER SERVICE
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